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General Frequently Asked Questions

• I've forgotten or lost my password. What do I do?
• Will another Web site be able to steal my password?
• Is there a fee to use this Web site?
• What is a cookie?
• Why does projo.com use cookies?
• Will I receive unsolicited e-mail if I accept your cookies?
• What information will you be tracking along with my cookie?
• How do I activate the "cookies" setting on my computer's browser?
• Can I send a press release via e-mail?
• How do I apply for a job or internship with projo.com or The Providence Journal?
• What if I have other questions or comments about projo.com?

Registration Frequently Asked Questions

• Why does projo.com now require registration to access certain sections of the site?
• What is a cookie?
• Why does projo.com use cookies?
• How do I make sure my browser isn't rejecting cookies?
• Will I receive unsolicited e-mail if I accept your cookies?
• What information will you be tracking along with my cookie?
• How do I activate the "cookies" setting on my computer's browser?
• Are you going to sell or share my personal information?
• What are you doing with my registration information?
• What are you doing to protect my privacy?
• Will I receive unsolicited e-mail if I register on your site?
• How can I remove myself from your database?
• What if children try to register on your site?
• What happens if someone is not truthful in the registration process?
• Why are you registering me when very few other news sites require registration?
• How does this change the way I use projo.com? What changes will I expect to see?
• Why is some information required on the registration form, and some information optional?
• How are you going to use this information?
• What if I move?
• How can I change my account information?
• How do I unsubscribe to a newsletter or other products?
• How long are you going to be keeping this information?
• Will you be using my name or email address to solicit anyone else?
• Will my email address or name appear anywhere on your site?
• How secure is this registration process? Will anyone be able to steal my email or contact information?
• If you are customizing your content to me, does this mean that I don't get to see some of your site?
• How do I get a question answered that is not in the FAQ's?

Content Frequently Asked Questions

• What type of content can I find in projo.com that I won't find in The Providence Journal?
• What content from the The Providence Journal is not available on projo.com?
• How can I locate the information I want on projo.com?
• May I copy and post an article from projo.com on my Web site?
• May I reprint an article from projo.com in a non-online form?
• Are obituaries available on projo.com?
• Does projo.com offer stock updates or stock quotes?
• How do I get the latest sports scores?
• Where do I find information about dining, movies, music, nightlife, events and other entertainment listings?
• When is projo.com updated?
• It looks like certain sections of projo.com have not been updated. What's wrong?
• I saw a photo in the newspaper that I couldn't find online. How can I get a copy?
• How do I submit an obituary for publication? What about death notices?
• I saw a photo online that I would like to download. Can I purchase the photo I found on projo.com?
• I often bookmark stories I find on projo.com, but when I go back to the story a week later, I get a "file not found" error or a different story. What's wrong?
• I posted a message on the bulletin board, but it has not shown up yet?  Why?
• I uploaded a photo to one of projo.com’s interactive photo galleries, but it has not shown up yet. Why?
• I uploaded a music clip to projo.com's music site but it has not shown up yet. Why?
• I uploaded a piece of art to projo.com’s art gallery, but it has not shown up yet. Why?
• What if I have other questions or comments about projo.com?

Advertising Frequently Asked Questions

• Where are the classified ads?
• When are classified ads placed on projo.com, and how long do they remain online?
• Can I search for a classified ad in the Archives?
• Can I place a classified ad via the Web site? If not, how do I place a classified ad?
• If I place a classified ad in The Providence Journal, does it automatically appear online?
• Where can I find information about advertising on projo.com?
• Where can I find information about advertising in The Providence Journal?
• What if I purchased a classified ad and can't find it online?
• How do I submit a death notice, which is the legal advertisement containing funeral information?

Technology Frequently Asked Questions

• Whom do I contact if I am having problems with viewing projo.com?
• How do I make a page on projo.com my Start Page?
• I subscribe to America Online. My Web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?
• I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?
• Do you provide streaming video on our site?
• How do I watch streaming video online?
• Why are some of the Web cam or radar images out of date on projo.com?
• Further assistance

Site Design Frequently Asked Questions

• Why does projo.com look different?
• Why is projo.com making this change?
• Will my projo.com bookmarks continue to work properly?
• What is new with this change?
• Are you offering any different content or information with this new design?
• What will change in the future?
• How do I find my favorite section/page/information?
• Will it work in the web browser I use?
• I use an Apple Macintosh; will I see the site the same?

E-mail Newsletters Frequently Asked Questions

• How do I subscribe to a paid subscription or free newsletter offered on projo.com?
• How can I subscribe or unsubscribe from a newsletters offered on projo.com?
• Why do some newsletters that I used to receive for free now require a subscription fee?
• I have a new e-mail address, and would like to update my profile.  I would like to also begin receiving my newsletters at this new e-mail address.
• My e-mail browser doesn’t support graphically rich e-mail, like "HTML" e-mail.   I can’t receive documents with photos, video or audio clips.   Can you send me the newsletters in text-only format?
• I accidentally deleted this week’s newsletter from my inbox before I had a chance to read it.  Could you please resend it to me?
• I am an AOL user, and I can’t read any of the newsletters I signed up for at projo.com.  Can you help me?
• I use AOL, and I haven’t been receiving any of the newsletters I signed up for at projo.com.  Can you help me?
• I am an AOL user, and I want to know why there are all these extra spaces in your newsletter?
• I am a CompuServe user, and I can’t read any of the newsletters I signed up for at projo.com.  Can you help me?
• I use Eudora as my e-mail program.  Is it compatible with projo.com’s newsletters?
• Novell’s GroupWise is my e-mail program, and all I receive is a blank e-mail with an attachment.  How can I read your newsletter?
• I use Novell’s GroupWise, and all I receive from you is a blank e-mail – no text, no graphics, no attachment.  What happened to the newsletter?
• I am a Lotus Notes user, and I can’t read any of the newsletters I signed up for at projo.com.  Can you help me?
• Hotmail is my e-mail service and I don’t seem to be receiving any of the newsletters I subscribed to.  Can you help me?
• Yahoo! is my e-mail browser and I don’t seem to be receiving any of the newsletters I subscribed to.  Can you help me?
• I use Microsoft Outlook.  Will I be able to read the newsletters from projo.com?
• I use a Mac computer, and your newsletters appear as just a bunch of garbled computer code on my screen.  Is there a compatibility problem with your newsletters and the Mac format?
• My e-mail program doesn’t support graphically enhanced e-mail like "HTML" e-mail.  I can’t receive documents with photos, video or audio clips.  Can you send me the newsletters in a text-only format?

Bulletin Boards Frequently Asked Questions

The projo.com bulletin boards have built-in frequently asked questions, which can be found at:
http://www.projo.com/wwwthreads/faq_english.pl?Cat=

Newspaper Frequently Asked Questions

• How can I order delivery of The Providence Journal?
• How do I report a delivery problem?
• Can I pay for my Providence Journal subscription online?
• What if I didn't receive my newspaper?
• How do I suspend delivery of (newspaper), or notify the circulation department about missed papers?
• How do I sign up for The Providence Journal’s PressPass discount program for subscribers?
• Can I search and locate back issues of The Providence Journal on the Internet? If so, how far back do the online archives go?
• Can I purchase or download photos that appeared in (newspaper)?
• Can I purchase back issue print editions of (newspaper)?
• What is the general mailing address and phone number for The Providence Journal Co.?
• How can I contact a specific department or employee of The Providence Journal?
• How can I place an engagement or wedding announcement in the paper?
• Where do you have the wedding and engagement news on projo.com?
• Where can I find the weekly listing of local real-estate transactions on projo.com?
• How can I submit a press release to The Providence Journal?
• How can I submit an event listing to The Providence Journal?
• Can I schedule a tour of  Providence Journal facilities?
• How can I find out about The Providence Journal’s Newspapers in Education program?
• How can I submit a letter to the editor?
• May I reprint an article or photograph from The Providence Journal?