Content-related Frequently Asked Questions

1. What type of content can I find in projo.com that I won't find in The Providence Journal?

Projo.com's editorial team provides local news updates on business days, called the Digital Bulletin. As of Feb. 18, 2002, the timing of this has been changed to publication as soon as possible after news happens. A similar Weekend Bulletin between 5 and 6 p.m. on Saturday and Sunday.

The site is also committed to delivering major breaking national and world news as needed throughout the day, via its home page.  Also available are links throughout the site to automated updates from the Associated Press, which operates 24 hours, 7 days a week, for regional, national and world news and by subject.

Projo.com does not publish all stories and photos from The Providence Journal, focusing instead on local and regional content primarily written by Journal staff. However, the content it does select from The Journal is posted online every day, shortly after midnight.

Projo.com also enhances newspaper content with online-only features, creates in-depth informational packages and photo slideshows, and routinely adds links to related Wed sites.

The site also incorporates interactive features such as video and audio, forums, polls, archives, user uploads, searchable classifieds and other electronic transactions. It also offers a "portal"service  to Web sites of Rhode Island interest.

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2. What content from the The Providence Journal is not available on projo.com?

Some content is not available on projo.com.  Those items include:

• Most national and world news provided by wire services, which projo.com does not have the right to re-use online. However, projo.com does have an arrangement with the Associated Press wire service for such content online, continuously updated 24 hours a day, 7 days a week.
• Projo.com does not publish all photos,  advertising or some local news stories from the suburban sections of The Journal.

However, projo.com’s paid archives service may also include Journal staff-written stories that were not selected for publication on projo.com, but did appear in the newspaper. For details and to search, go to: http://archives.projo.com

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3. How can I locate the information I want on projo.com?

Projo.com is set up to allow readers to find information in several ways. They may use its navigation bar, which provides a gateway to the main subject areas of the site; the detailed menu at http://www.projo.com/sitemap, or the various search features located throughout the site.

Each search feature operates differently according to its content, such as current news stories or classified ads.  There is no one single search program that will browse all content throughout the site.  Please click on the search tips links provided with all search features for more information.

Past, staff-written news articles from The Providence Journal are also available back to 1983 from our archives area. While searching is free, there is a fee for retrieval. For details, go to: http://archives.projo.com

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4. May I copy and post an article from projo.com on my Web site?

Content provided on projo.com by projo.com, The Providence Journal and its content partners is intended for the personal use of projo.com visitors only. Individuals may interact with or download an article or item of the content for personal, non-commercial entertainment or information use, provided you do not remove any trademark, copyright, or other notices contained in the content.

However, it is not permissible to reproduce, sell, publish, distribute, modify, display, re-post or otherwise use any portion of the content in any way or for any other purpose.

You may provide a hypertext link to content on projo.com from your site. However, such content may only be available on projo.com for a short time.

Requests regarding use of the content for any purpose other than personal, non-commercial use should be directed to News & Operations Manager .

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5. May I reprint an article from projo.com in a non-online form?

For questions about and permission to re-use Providence Journal material in other, non-online forms, write Pat Welker, managing editor/administration, 75 Fountain St., Providence, RI 02902, or her. Please be sure to include a street mailing address in your e-mail for a return reply

Please note that such permission is limited to Providence Journal content and does not apply to online content provided by other sources. Such permission would have to be granted directly by those sources.

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6. How can I find information on obituaries on projo.com?

Projo.com carries all Providence Journal obituaries – the news stories of someone’s death – that are  of local interest, at http://www.projo.com/obituaries

It also carries the Death Notices, which are paid classified ads that provide funeral service information. Those notices may be searched by name from the Obituaries page or via the search options provided on the main classifieds page, at: http://www.projo.com/classifieds

Projo.com also provides information online about the guidelines for writing obituaries, at:
http://www.projo.com/cgi-bin/include.pl/obituaries/obitguide.htm,  and how to submit them to The Providence Journal, at: http://www.projo.com/cgi-bin/include.pl/obituaries/obitinfo.htm

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7. Does projo.com offer stock updates or stock quotes?

Stock quotes and updates are available within the Business section of projo.com, at: http://www.projo.com/business/

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8. How do I get the latest sports scores?

Sports scores for local and national college and pro teams are available from:
http://www.projo.com/sports/

Area high school sports scores are available at: http://www.projo.com/highschool/

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9. Where do I find information about dining, movies, music, nightlife, events and other entertainment listings?

Visit projo.com’s Your Life page to find links to all these features, at: http://www.projo.com/yourlife/

For projo,com’s main calendar of events, go to: http://www.projo.com/calendar/

Other, more localized calendars of events may be found on the cities and towns pages of projo.com, which can be reached via: http://www.projo.com/regional/

Sports events calendars may be founded by going to the desired team or sport page, from the main sports page at: http://www.projo.com/sports

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10. When is projo.com updated?

Projo.com provides local news updates throughout the day on business days, called the Digital Bulletin. We also occasionally publish updates on the weekends, as the news warrants.

The site is also committed to delivering major breaking local, national and world news as needed throughout the day, via its home page.

Also available are links throughout the site to automated updates from The Associated Press, which operates 24 hours, 7 days a week, for regional, national and world news and by subject.

Projo.com does not publish all stories and photos from The Providence Journal, focusing instead on local and regional content primarily written by Journal staff. However, the content it does select from The Journal is posted online every day, shortly after midnight.

The site may also be updated with new special features, such as polls or photo slideshows, at any time.

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11. It looks like certain sections of projo.com have not been updated. What's wrong?

We can assure you that projo.com is being updated regularly. However,  some Web browsers "cache" pages of a site for faster downloads, resulting in some users receiving an older copy of our site or a page.  We suggest clicking on the "refresh" or "reload"  button to display the most recent version of our site.

If  you are using Microsoft’s Internet Explorer and the "refresh" button does not work, go to your browser tool bar and pull down the "Tools" menu and go to "Internet Options". Then, on the "General" page, under "Temporary Internet files" click "Delete Files."  This should allow you to see the most up-to-date version of our Web site.

If you are using Netscape’s Navigator, go to the Edit button, choose Preferences. Then choose Advanced, and then choose Cache. You will see the option of clearing your cache. Click on that, which should then allow you to call in a "fresh" version of the page you seek.

AOL users should be aware that AOL "caches", or copies, our site into its main computers as a way to speed the viewing time of pages for its members, so you may not necessarily be viewing the most current news on our site.  If you are using the IE browser via AOL, follow the directions for IE above. If not, and you are unable to refresh your page, contact AOL’s technical support.

If you continue to have problems, please contact our Customer Care Center.

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12. I saw a photo in the newspaper that I couldn't find online. How can I get a copy?

Projo.com  carries selected photographs from the Journal each day, as  well as photos to illustrate special reports, online galleries and other such features.

However, reprints of photos by Journal photographers recently published in The Providence Journal are available for sale. For information on how to order and fees, call the Photo Reprint line at (401) 277-7007. A recorded message will provide the details. Or you may her. Note: As of Jan. 1, 2008, this service is temporarily unavailabe.

Note: As of November 2001, an online archive service for photos is not available.

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13. How do I submit an obituary for publication? What about death notices?

Projo.com provides information online about the guidelines for writing obituaries, at: http://www.projo.com/cgi-bin/include.pl/obituaries/obitguide.htm, and how to submit them to The Providence Journal, at: http://www.projo.com/cgi-bin/include.pl/obituaries/obitinfo.htm

It also carries the Death Notices, which are paid classified ads that provide funeral service information. Those notices may be searched by name from the Obituaries page or via the search options provided on the main classifieds page, at: http://www.projo.com/classifieds

To place a death notice, call the Journal classified ad department between 8 a.m. and 4:30 p.m. at 401-277-7730 and after 4:30 p.m. at 401-277-7731.

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14. I saw a photo online that I would like to download. Can I purchase the photo I found on projo.com?

You may download photos from projo.com to your hard drive for personal use.

Reprints of recently published photos by Journal photographers are available for sale. For information on how to order and fees, call the Photo Reprint line at (401) 277-7007. A recorded message will provide the details. Or you may her. Note: As of Jan. 1, 2008, this service is temporarily unavailable.

If you are interested in a photo published on projo.com taken by a non-Journal source, such as the Associated Press, you need to contact that source directly for purchase information.

An online archive service for photos is not available.

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15. I often bookmark stories I find on projo.com, but when I go back to the story a week later, I get a "file not found" error or a different story. What's wrong?

Most news stories only stay on projo.com for up to three days to seven days before they are removed from the Web site and no longer available for viewing.  The exceptions may be archived collections for special reports, series and other special collections of information.

If you are looking for a specific story that appeared online and can no longer access it, you can try searching our archives. The archives section houses staff-written Providence Journal stories back to 1983. The address for the archives site, which is a for-fee service, a is: http://archives.projo.com

The archives may also include Journal staff-written stories that were not selected for publication on projo.com, but did appear in the newspaper.

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16. I posted a message on the bulletin board, but it has not shown up yet.  Why?

Messages to projo.com’s main bulletin boards are posted automatically. However, projo.com retains the right to delete messages that do not conform with its bulletin board rules. For details on those rules,  please go to:
http://www.projo.com/cgi-bin/include.pl/bboards/rules.htm

You may also be experiencing technical difficulty.  For technical assistance for the bulletin board or any other questions about its operation, please go to its own set of Frequently Asked Questions at: http://www.projo.com/wwwthreads/faq_english.pl?Cat=

Some "special feature" bulletin boards  must go through another step before the message is posted to the site. Please check the instructions on such features for more information and an e-mail contact.

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17. I uploaded a photo to one of projo.com’s interactive photo galleries, but it has not shown up yet. Why?

Each photo is previewed by projo.com staff before it is uploaded to a photo gallery. This prevents misuse of this interactive feature and allows for checking for any technical problems. Your upload should appear on the site within one business day, not including weekends or holidays.

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18. I uploaded a music clip to projo.com's music site but it has not shown up yet. Why?

Each clip is previewed by projo.com staff before it is uploaded to the projo.com/music collection. This prevents misuse of this interactive feature and allows for checking for any technical problems. Your upload should appear on the site within one business day, not including weekends or holidays.

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19. I uploaded a piece of art to projo.com’s art gallery, but it has not shown up yet. Why?

Each image is previewed by projo.com staff before it is uploaded to the projo.com/art gallery. This prevents misuse of this interactive feature and allows for checking for any technical problems. Your upload should appear on the site within one business day, not including weekends or holidays.

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20. What if I have other questions or comments about projo.com?

We welcome your feedback and would be happy to answer any questions about projo.com. Please feel free to contact us directly through our Customer Care Center. Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

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