General Frequently Asked Questions

1. I've forgotten or lost my password. What do I do?

If you have forgotten your password, click on the “MemberCenter” link located at the top right-hand corner of the Web site. Click on the “Forgot Password” link. You will be prompted to enter your e-mail address. Click “Submit,” and a new password will be sent to the address you typed in. To change the automatically generated password, follow the instructions included in the email message.

If you can’t find your new password in your e-mail inbox, please check your junk or bulk email folder. The password may have been falsely identified as possible spam material. If you are still having problems, please contact our customer service center at 1-866-400-5750, between 8 a.m. and 5 p.m. (CST), Monday through Friday.

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2. Will another Web site be able to steal my password?

No outside parties, including other Web sites, have the ability to steal your password. It is safely stored behind a secure system that is inaccessible to outside parties.

If you should forget your password, we will e-mail a password to the current e-mail address listed within your registered account.

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No. Projo.com is free of charge for all users from all locations. Certain optional products and services may have a fee attached or require you to register and log on for that service, but use of the Web site is free.

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4. What is a cookie?

A "cookie" is a small piece of information that a Web site can store in a designated file on your computer. It can be used, among other things, to identify you when you log in to a Web site. When you visit a site, that site can access only the information which it stored in your cookie -- not information put in your cookie by other sites. Projo.com is one of many sites that use cookies.

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5. Why does projo.com use cookies?

Cookies help identify you and your access privileges on our site. When you sign on to projo.com, we set a cookie that tells us who you are. Every time you go to a page on projo.com we look at this cookie to see if you are allowed to visit the link you just clicked. If you choose the option to "Save Your Password," we use a cookie to allow you to log in to projo.com automatically without entering your subscriber password each visit. This "permanent" cookie will remain on your hard disk indefinitely, until you click the "Sign Out" link on our home page, or delete your cookie file. If you refuse to accept our cookies, we have no way of knowing whether you are a registered user; consequently, you must accept cookies to enter certain areas of our site, or else you will need to continue to re-register to enter secured areas. We never give out information to others about individual usage of our site. For more information, please read our privacy policy.

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6. Will I receive unsolicited e-mail if I accept your cookies?

No. Acceptance of cookies on our Web site does not result in your receiving any additional e-mail from us or from our advertisers. When you registered, you chose whether to receive promotional e-mail from projo.com or from our advertisers.

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7. What information will you be tracking along with my cookie?

Projo.com, like many other Web publishers, tracks the activities of visitors to their sites. This activity is tracked for many reasons – such as monitoring ease of use of a site and tracking popularity of particular sections. projo.com uses this information to determine which pages are more valuable to you and to our advertisers. Your account information combined with your activity on our site will provide additional information that allows us to create a more interesting and enjoyable site. This will also allow us to continue to make projo.com an attractive advertising medium for our advertisers.

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8. How do I activate the "cookies" setting on my computer's browser?

If you are using Microsoft Internet Explorer:

1.    Open your browser (IE) and select the "Tools" pull-down menu.
2.    Select "Internet Options" from the bottom of the box.
3.    Click on the "Security" tab and then the "Custom Level" button.
4.    You will be presented with a list of various options.  Please scroll to the section marked "Cookies".
5.    In the "Cookies" section, there are two different types of cookies.   (1)  Allows "cookies" that are stored on your computer & (2)  Allows per-session "cookies" (not stored on your computer).
      A.    Here you can check the buttons marked "Enable".
      B.  If you want to be prompted each time, you can click on the "prompt" button.  You may find this option tiresome if you use the Internet often.
6.    Press "OK" until you return to your browser.

If you are using Netscape Navigator:

1.    Open your browser (Navigator) and select the "Edit" pull-down menu.
2.    Select "Preferences" then click "Advanced".
3.    At the bottom of the box, in the section marked "Cookies", click "Accept all Cookies".
4.    Press "OK" to be returned to your browser.

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9. Can I send a press release via e-mail?

The handling of press releases varies by department.  Please see the list of projo.com and Providence Journal contacts for information on phone and fax numbers, and e-mail addresses at: http://www.projo.com/cgi-bin/include.pl/aboutus/contact.htm

Note: Projo.com prefers not to receive press releases directly by fax or e-mail, unless it has requested your agency send such information.

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10. How do I apply for a job or internship with projo.com or The Providence Journal?

Job openings at  projo.com, The Providence Journal and throughout its parent company, Belo, are listed online at:  http://www.belo.com/car.html

You may also try calling The Providence Journal’s Human Resources Department at (401) 277-7500 during normal business hours on weekdays.

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11. What if I have other questions or comments about projo.com?

We welcome your feedback and would be happy to answer any questions. Please feel free to contact us directly through our Help Center Feedback Form. You can also contact us at 1-866-400-5750, between 8 a.m. and 5 p.m., Monday through Friday.

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