E-mail Newsletter Frequently Asked Questions

1. How do I subscribe to free e-mail newsletters offered on projo.com?

Our automated registration process makes subscribing to a newsletter quick and easy!

Please go to the following address to subscribe:  http://www.projo.com/newsletters.

From there, either sign-in if you are already a registered user, or complete the simple, one-time registration form and "submit".  You will then be presented with the newsletter registration form.  Select the newsletters you wish to subscribe to by clicking on the boxes and "submit".  You will receive the next edition of the newsletters that you subscribed to.

If you requested to receive a paid subscription newsletter, you will be automatically linked to a payment screen where you can provide appropriate credit card information. Your credit card will be billed for the full amount of the specific subscription.

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2. How can I subscribe or unsubscribe from e-mail newsletters offered on projo.com?

Please go to the following address to subscribe or unsubscribe to one of our many free or paid subscription newsletters:  http://www.projo.com/newsletters.

Sign in on the right by entering your e-mail address and password.  If you do not remember your password, follow the "forget your password" directions and a new password will be immediately e-mailed to you.  Using your new password, you can then log in. 

If you have not registered with us before, you will be asked to complete the simple one-time registration form.

You will be taken to the MemberCenter home page. The second section is called “My E-mail Options.” Click on either the “E-mail Subscriptions” or “MySpecialsDirect” link and follow the instructions. Once you submit your changes, your updated information will be saved.

Please know that you may cancel delivery at any time. Allow two business days for processing. If you are still having problems after a few days, please contact our customer service center at 1-866-400-5750, between 8 a.m. and 5 p.m. (CST), Monday through Friday.

Note: If you receive unwanted e-mail newsletter from projo.com, and you use Microsoft Internet Explorer 4.0x, there is one more possibility.   Microsoft Internet Explorer 4.0x includes a setting that checks Web sites and sends you e-mail notifiers.  If you would like to discontinue receiving these e-mails, go to "Favorites", "Manage Subscriptions", and delete the subscription to projo.com.

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3. How can I change my e-mail address?

To change your e-mail address, click on the "MemberCenter" link located at the top right-hand corner of the Web site. When prompted, enter your e-mail address and current password, and click on the "Go" button to sign in.

You will be taken to the MemberCenter home page. The first section is called "My Account." Click on the "Change E-mail Address" link and follow the instructions. Your new e-mail address will be automatically updated in our system.

If you are still having problems, please contact us at 1-866-400-5750, between 8 a.m. and 5 p.m. (CST), Monday through Friday.

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4. My e-mail browser doesn’t support graphically rich e-mail, like "HTML" e-mail.   I can’t receive documents with photos, video or audio clips.   Can you send me the newsletters in text-only format?

If your e-mail program does not allow you to view HTML e-mail, you can go to www.yahoo.com or www.hotmail.com and get a free e-mail account that does support graphically enhanced e-mail.  You can then have your newsletters sent to that new e-mail address.

First, go to the following address to change your e-mail address:

http://www.projo.com/newsletters

Next choose "Change E-mail".  Then enter your old e-mail address, password, and new e-mail address.  Click on "submit", and your new address will be entered.  If you do not remember your password, follow the directions and it will be immediately e-mailed to you.  You can then log in and change your e-mail address.

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5. I accidentally deleted this week’s newsletter from my inbox before I had a chance to read it.  Could you please resend it to me?

Due to the high volume of e-mail passing through our mail servers hourly, it is not possible for us to resubmit a newsletter.  You might find the newsletter in your "deleted items" or "trash can" or "recycle bin" folders.

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6. I am an AOL user, and I can’t read any of the newsletters I signed up for at projo.com.  Can you help me?

Versions 4.0 and 5.0 of the AOL mail program don't fully support "HTML" e-mail nor does AOL allow you to read "HTML" e-mail from the Web.  In order to read our newsletters in the proper format, it is necessary for you to upgrade to AOL’s new, fully HTML-compatible version 6.0.  This upgrade is free from AOL, and only takes a few minutes to complete.  To upgrade to version 6.0, go to http://www.aol.com and enter the keyword "Upgrade."

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7. I use AOL, and I haven’t been receiving any of the newsletters I signed up for at projo.com.  Can you help me?

All of projo.com’s newsletters are graphically-enhanced.  If you have AOL’s "Mail Controls" set on your AOL account to block any e-mail containing graphics, our newsletters will not come through to your in-box.  To deactivate this filter, go to the keyword "Mail Controls" on AOL and follow the simple instructions.  Once this filter is removed from your AOL e-mail account, you should start receiving the newsletters in your in-box.

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8. I am an AOL user, and I want to know why there are all these extra spaces in your newsletter?

When you go to the Web to read one of our HTML-formatted newsletters and click to open the message, AOL puts that message through a filter to insert HTML line breaks at the end of the every line of code in the message.  The HTML will still download correctly, but the resulting newsletter has an abundance of blank space breaking up the layout.  Unfortunately, we cannot prevent this from happening unless you upgrade to the latest AOL version 6.0, which is completely HTML compatible.  This upgrade is free from AOL, and only takes a few minutes to complete.  To upgrade to version 6.0, go to http://www.aol.com and enter the keyword "Upgrade."

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9. I am a CompuServe user, and I can’t read any of the newsletters I signed up for at projo.com.  Can you help me?

Only CompuServe 6.0, the latest version, is compatible with HTML e-mail.  In order to read our newsletters in the proper HTML format, it is necessary for you to upgrade to CompuServe’s new, fully HTML-compatible version 6.0. To upgrade to version 6.0, go to http://www.compuserve.com and click on "Download 6.0" from the bottom of the page.  It’s free and only takes a few minutes to complete.

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10. I use Eudora as my e-mail program.  Is it compatible with projo.com’s newsletters?

Eudora 5.0 and later are completely compatible with our HTML newsletters, but earlier versions of Eudora are not HTML compatible.  If you have an older version of Eudora and don’t wish to upgrade to an HTML compatible version at this time, you could also go to http://www.yahoo.com or http://www.hotmail.com and sign-up for a free Web-based e-mail account.  Both Yahoo! and Hotmail will allow you to receive the newsletters and read them from your Internet service without any difficulty.

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11. Novell’s GroupWise is my e-mail program, and all I receive is a blank e-mail with an attachment.  How can I read your newsletter?

If you receive an envelope icon attached to the blank e-mail, you can read the newsletter by "dragging and dropping" the envelope icon onto your desktop, renaming the file with an ".html" extension, and opening the renamed file with a browser.

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12. I use Novell’s GroupWise, and all I receive from you is a blank e-mail – no text, no graphics, no attachment.  What happened to the newsletter?

If you subscribed to the newsletter at a work address, and your employer does not allow Internet access employees, you won’t be able to receive our newsletter.  All our newsletters are formatted in HTML, and you must have Internet access to receive them via e-mail.  We suggest acquiring Internet access at another location, like home or school.

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13. I am a Lotus Notes user, and I can’t read any of the newsletters I signed up for at projo.com.  Can you help me?

Lotus Notes 4.0 users can read our "HTML" e-mail newsletters in two easy steps.  Instead of clicking on the "Newsletter Icon" and hitting the "Launch" option on the menu, click on the "View" option.  By hitting "View" you will be able to read the newsletters.  Lotus Notes version 5.0 is able to handle all types of e-mail.

If you have an older version of LotusNotes and don’t wish to upgrade to an HTML compatible version at this time, you could also go to http://www.yahoo.com or http://www.hotmail.com and sign-up for a free Web-based e-mail account.  Both Yahoo! and Hotmail will allow you to receive the newsletters and read them from your Internet service without any difficulty.

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14 Hotmail is my e-mail service and I don’t seem to be receiving any of the newsletters I subscribed to.  Can you help me?

Hotmail often treats our newsletters as bulk mail (or spam mail).   Hotmail offers an Inbox Protector which automatically filters out any bulk mail or spam mail to all intended recipients.  In order to receive your newsletters, you will need to set a filter and direct your newsletters to your inbox or folder of choice.  Here's how:

• Select "Options" from the top nav bar of the Hotmail mail page.
• Under "Mail Handling" click "Inbox Protector"
• Scroll down to "Safe List" and enter "projo.com" in the "Type in a single address or domain" box.  (NOTE: this method only works for newsletters offered by projo.com; for newsletters offered by other Belo sites, the user will need to insert that domain name instead of projo.com.)
• Click the "Add" button to include e-mail from projo.com in your Safe List.
• Click "OK" to accept this change to your Hotmail account.

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15. Yahoo! is my e-mail browser and I don’t seem to be receiving any of the newsletters I subscribed to.  Can you help me?

Yahoo! often treats our newsletters as bulk mail (or spam mail).   Yahoo! automatically filters out any bulk mail or spam mail to all intended recipients.  In order to receive your newsletters, you will need to set a filter and direct your newsletters to your inbox or folder of choice.  Here's how:

• Click "Options" on the left side of the Yahoo! e-mail page.
• Under "Mail Management" click "Filters"
• Click "Create"
• Set the first line to read: "From header contains the phrase projo.com".  Be sure to leave the "Match Case" box unchecked. (NOTE: this method only works for newsletters offered by projo.com; for newsletters offered by other Belo sites, the user will need to insert that domain name instead of projo.com.)
• At the "Deliver to:" line, choose the folder you would like to newsletters to be delivered to.  You can choose "Inbox" or, if you would like to have the newsletters automatically delivered to another folder, select that folder from the list.   Or choose "New Folder" and create one now.
• Click "Save" when you are finished.
• The next screen will confirm your filter settings.  It should read something like:  If "From" contains "projo.com" then deliver to "Inbox".

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16. I use Microsoft Outlook.  Will I be able to read the newsletters from projo.com?

If you use Outlook 98 or Outlook 2000, you will be able to read our newsletters in their HTML format.  However, neither Outlook 97 nor Outlook Express is compatible with HTML-formatted e-mail.  If you have an older version of Outlook or Outlook Express and don’t wish to upgrade to an HTML compatible version at this time, you could also go to http://www.yahoo.com or http://www.hotmail.com and sign-up for a free Web-based e-mail account.  Both Yahoo! and Hotmail will allow you to receive the newsletters and read them from your Internet service without any difficulty.

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17. I use a Mac computer, and your newsletters appear as just a bunch of garbled computer code on my screen.  Is there a compatibility problem with your newsletters and the Mac format?

All our newsletters are completely compatible with both the Mac and PC formats.  The problem is with the html-compatibility of your e-mail program.  Please find your e-mail program in our FAQ’s for the solution.

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18. My e-mail program doesn’t support graphically enhanced e-mail like "HTML" e-mail.  I can’t receive documents with photos, video or audio clips.  Can you send me the newsletters in a text-only format?

We only offer our newsletters in HTML format.  If your e-mail program does not allow you to view HTML e-mail, you can go to http://www.yahoo.com or http://www.hotmail.com and sign-up for a free e-mail account that does support graphically enhanced e-mail.  You can then have your newsletters sent to that new e-mail address.  To update the e-mail address in your registered account, please do the following:

• Go to http://signin.projo.com
• Sign-in using your old e-mail address and password.
• Your account information will appear in the registration form.  Update the e-mail address field with your new address and "submit."
• Your account has been updated and you will start receiving your newsletters at this new email address with the next scheduled mailing.

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